Category Archives: Facebook

Best Time to Post Facebook and Twitter Content

From: Raka Creative


Moving Away from Email

There have been a number of statistics released in recent years showing the drastic decline of email usage among digital natives, aka current university students. With the popularity of texting, mobile apps and social media students want their information in bite-size pieces; little snippets they can read on the go. This means as we correspond on behalf of the institution we need to consider the amount of content included in our messages and focus on disseminating just the most essential information. Think of it as: “they probably won’t read beyond the third line, so get it out in two.”

Here’s a great quote on the decline of email communication from We Are Social comScore 2011: It’s  a Social World:

Not surprisingly, the ”digital natives” are moving away from emails in favour of social networks: email usage among 15-24 year olds has dropped by 42% over the last year whereas usage of social network grew by 34% in the same time period. Social networking sites now reach 82% of the world’s internet users, i.e. 1.2 billion people around the world.


Gone are the days of 5 paragraph emails where you can provide long introductions, program overviews, hyperlinks to multiple pages of your website and prose about how great your institution is for them. Instead of sending one long correspondence every few weeks think about sharing your information with students more frequently, in shorter, bite-size pieces.

Several suggestions on how to do this:

Facebook: Create pages and groups as necessary to support the communities you want to engage. Many institutions create a new page for each incoming class. This online space is a great way for students to engage with their future classmates and then keep the discussion going after they meet face-to-face at orientation, start classes, and to plan social events. You as the administrator can post important information and encourage a discussion via the comment and like features.

The chat feature is a great tool for quick interactions with individual students. I like to call the chat feature the new version of “open door policy.” If you have the chat feature enabled and Facebook open on your browser at the office students will see you online and may drop you a quick note or question via FB chat. I have advisers who tell me that sometimes these “quick questions” can turn into a 20 minute chat session. My suggestion is to have a rough time limit (which you don’t necessarily need to tell the student about). If you have been going back and forth for more than 5-7 minutes, ask them to make an appointment to come in so you can give them further, undivided attention.

Twitter: Create those winning taglines that have a hook. The 1-2 line text can then be followed up with a hyperlink to a website URL for more information. Here are few examples:

1. “Submitted that scholarship application? The deadline is just 5 days away!” [insert hyperlink here]
2. “Register for your classes early and receive a $10 bookstore gift card.” [insert hyperlink here]
3. “Signed up for the New York City trip? Only 5 spots left!” [insert hyperlink here]

For example 1 include the link to your institution’s online scholarship application.
For example 2 include the link to the online registration website.
For example 3 include the link to the activities page where students can sign up for the trip but also see what other events are coming up.

You could then encourage students to tweet back to you when they have followed the link or completed the call to action. If you see students signed up for the NYC trip after your tweet, tweet them to thank them for signing up and tell them how excited you are they are participating.

Text Message: In the US text messaging is usually an additional cost for students so receiving promotional content that bears a cost to the receiver the is not the best way to win over your audience. The good news is that many phone operating systems are moving to free text services within their own platform. For example, RIM implemented Blackberry Messenger (BBM) and recently Apple created iMessage for iPhone OS5 users. This allows free messages to be sent to phone owners on the same platform.

This doesn’t mean you need to roll out a blanket advertising campaign and text every prospective student in your contact list, rather receiving a short personal message from you about their application process or class registration might be a great way to prompt them to ask you that looming question about scholarships that has been on their mind.

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On a fun, and partially related note, here is an interesting article from the New York Times, Everyone Speaks Text Message, on how Text Messaging is actually creating language development. Another positive outcome as a result of technology advancements.


How to Leverage the New Facebook Features

Many of us maintain a Facebook page for our institution (or at least have a username and log in for one), but the challenge is leveraging the features of the social network to promote programs, events and features of your school.  Facebook recently made a number of changes to their interface and it is now even easier to promote your “brand” to your fans, which in our case, are usually our students.

In 7 Tips and Marketing Strategies for the New Facebook Fan Pages Kristi Hines not only tells us how the new Facebook changes are beneficial, but she provides step-by-step instructions on to take advantage of the new features.

Here are her 7 tips, with my comments on how you can implement this on your institution’s Facebook page.

1.Using Facebook as a Fan Page
If you’re not currently the page admin, then become one following Hines’ steps. Then begin liking, commenting and interacting on other pages started by different groups on campus and in the local community where your institution is based. This could be the school’s football team, the Drama Club, on campus Counseling Center, the students’ favorite local Taco stand, etc.

2. Featured Likes
Find a few of the most popular Facebook groups on campus and add them as Featured Likes.

3.  Top Five Profile Photos
Your brand is your campus and your students. Include 1-2 professional shots of the campus and have the remaining 3 be nice, but candid, photographs of students (perhaps even ones that have already been posted on FB.) You can simply tag your page in the photo to show up in your photo feed. Just make sure students are okay with having their photos representing the school, but since they’re already on FB they’re often amendable with the image being used.

4.  Showing Page Owners
If you/the FB admin is well-known, and well-liked, around campus it may be good to have the admin name public. I always recommend having students contribute  to the FB page (a great part-time marketing internship for a business student!) so if you have a popular student who is posting for you it would be good to feature him/her as students will more likely fan the page if they know their friend is writing content and involved in the page development.

5. Getting in Your Fans News Feeds
Have your student intern post frequently about what’s going on around campus.  S/he can come up with weekly trivia questions, games or contests that can be posted to encourage comments and engagement among the students body/page fans.

6. Linking to a Fan Page from a Personal Profile
In our case this would be students including their school in their personal profile information. Again, I would use your intern to post about this feature to encourage their friends/peers to pick your institution’s fan page from the drop down menu so it appears as a link in their profile.

7. Where are my Tabs?
The key is using step 3 of her process:
Step 3. If you want to drive visitors to a specific tab on your fan page, you can link to it directly by clicking on the tab’s link from your fan page and then copying the URL from your browser.
These links could be new videos on your YouTube page, a new department website, or a link to an article written in the local newspaper about a student on campus.

You can read Hines’ full article at the link above.  She also includes the following additional resources:


Read Twitter and Facebook as a Daily Newspaper

Featured on Mashable as one of the 5 Most Innovative Uses of an API back in November Paper.li provides links shared on social networking platforms, like Twitter and Facebook, to be displayed in an easy to read newspaper-style format.

This API seems built more for Twitter users since people can be following thousands of Twitter handles and the content steam can often become overwhelmed with hyperlinks. Generally many users have less Facebook friends and aren’t just posting article links, but the service has an option to sign in with your Facebook account as well.

From the Mashable review:

Connect Paper.li to your Twitter (or Facebook) account or choose a keyword or Twitter list as the basis of your new newspaper. Paper.li will then generate a summary of the most popular and relevant links based on your keyword or friend list, and it will be updated every day, week or month, depending on your preference.

With just a few APIs, Paper.li has figured out a smart way to curate the most popular links on the web.

In the digital age it is easy to get overwhelmed by the amount of content people are sharing on the world wide web, so it is a great service when companies find a way to bundle relevant content and make it more user-friendly. I have heard comments by users that scrolling through Twitter feeds can be a time-consuming process to find links from their followers they want to open.  With Paper.li the original articles posted as tweets and posts show up on an online newspaper page, complete with photos and content. Each post includes the user name of the original tweeter or poster so you can see who that specific person is following and what topics and content are being tweeted. Plus the interface makes it a lot more enjoyable to read the content.

You can also subscribe to a specific user’s Paper.li, embed an issue link, and automatically tweet promote your own Paper.li updates to your Twitter followers.

The great news is that Paper.li provides their service in multiple languages, and is continuing to grow their language offerings. On their home page you can view the site in English, German, French Spanish, Japanese, and as of last week, courtesy of the Paper.li Blog, Dutch and Portuguese. I always appreciate sites who devote development to sharing content in languages other than English.

Here’s intledtech’s Paper.li

Feel free to post your Paper.li link in the comments below.

 

Image Credit


The World Map of Social Networks

World Map of Social Networks

Vincos Blog post highlights the changing landscape of social networks from June 2009 to the present.   The most recent map, December 2010, was just released according to Alexa and Google Trends for Websites.

As we seek to stay abreast of new platforms and engaged with our students in the social media world it is important we understand where our students come from, both literally and figuratively. While Facebook is the most popular social network in the US, that is not the case in Brazil, Japan and China. True that Facebook is continually reaching the #1 position in more countries each month (just compare the charts for the past 18 months), but in places like China Facebook (as well as other social media sites) is still blocked.

If your institution has Facebook groups for the incoming class, or other pre-term campus activities, how do you include students in Japan who are on Mixi but don’t have a Facebook profile? Or in China where your incoming student group can’t log on to www.facebook.com? It’s important to find ways to engage your entire community so all students feel included in your online discussions.  It may be possible to encourage students to join Facebook after they arrive on campus but don’t underestimate the importance of reaching out and communicating with your new students before they arrive for orientation.

Just like we don’t want to see every country speaking the same language, diversity in social media platforms is good. While it may take you a bit more work to create online groups across different platforms it will be worth the effort when your new students from those countries see your institution took the time to sign up and engage with them on their own social platform.

If you’re not familiar with how a social network popular in another country works (or don’t speak the primary language it is written in) hire a current student from that country to manage the account and engage with those incoming or current students. Not only are you making the effort to create a presence on the social network by having an institutional profile (marketing and branding your school) you’re encouraging your new students to engage with their peers who share a similar cultural background. The outcome is win-win as you’ll be building your brand image across countries and lasting friendships on your campus.


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